Refund policy
We have a 30-day return policy — you have 30 days after receiving your order to request a return or report an issue.
Eligibility
Because every MUNORI figure is printed to order, we can only accept returns for items that arrive damaged, defective, or incorrect. If your figure arrived broken or with a print defect, please contact us within 30 days and we'll make it right — in most cases, we'll send a replacement and you won't need to return the original.
To start a return or report an issue, contact us at hello@munori.store with your order number and a clear photo of the problem.
Damages and Issues
Please inspect your order as soon as it arrives. If your item is defective, damaged, or if you received the wrong figure, contact us immediately so we can evaluate the issue and resolve it quickly.
Non-Returnable Items
Because each figure is made specifically for your order, we are unable to accept returns for:
- Change of mind or buyer's remorse
- Incorrect variant (color, size) chosen at checkout
- Items purchased on sale or with a discount code
- Gift cards
Exchanges
For defective or incorrect items, we'll arrange a replacement directly — no need to send the original back. For any other exchange request, please contact us and we'll do our best to help.
European Union — 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in its original, unaltered condition and in its original packaging. You'll also need the receipt or proof of purchase.
Refunds
Once your return is received and inspected, we'll notify you whether the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the transaction.
If more than 15 business days have passed since your refund was approved, please contact us at hello@munori.store.